Returns & Exchanges
At JTG Jewelry, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a prepaid shipping label.
Pack Your Jewelry
Securely place the jewelry in its original branded packaging and include the packing slip to ensure a smooth processing experience.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing